Support Plans and Systems Integrations
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Live Support Options

 

 

1. E-MAIL SUPPORT

Create an online ticket with our HelpDesk software and receive email suggestions, advice, drivers, user manuals and other downloads. SLA* response time within 1-2 days and access to our online HelpDesk Q&A section.

Follow us FaceBook and get a FREE one-time phone consultation call, up to 10 mintues.

 

 

2. SINGLE CASE PHONE SUPPORT CALL

(via Phone or New Video Conferencing App!)

Get a one-on-one diagnostic phone & video support session. One of our technicians will work with you to resolve your incident. 

CLICK HERE to order

 

 

3. 365 GOLD-CARE YEARLY SUPPORT PLAN

(via Phone or New Video Conferencing App!)

Unlimited Email, Phone & Video App Support for a FULL YEAR!

Plus added benefits such as loaner troubleshooting tools (laser power meter, belt tension tester, table alignment tool, etc...) extended hours of operation upon request and returns allowed on parts with a re-stocking fee. SLA* response time within 2-4 hours.

CLICK HERE to order

*SLA* - Service Level Agreement

 

4. ON-SITE TECHNICAL SUPPORT

Repairs, Maintance & Training

Jorlink has a team of Certified Machine Technicians ready to visit a clients location and help them maintain and repair their machines.

CLICK HERE to order

 

 

 

Consulting Services

 

 

R&D + SYSTEM INTEGRATION CONSULTING

Jorlink USA has an in-house network of veteran specialists with over 25+ years of individual experience working with laser, printing and cutting equipment. We have helped countless start-up companies and larger Fortune-500 companies integrate laser, filtration systems and printing/coding machinery into their manufacturing processes. Not only are we able to source most of the products we recommend, so you’ll get better prices than your competitors, we can provide R&D testing and training for getting your line up to speed as quickly as possible. Whether your company needs to start producing IUID tags in-house or add date coding to your production line, Jorlink’s Team of systems experts are here to assist you.

 

Specialist Knowledge:

  • Laser Cutting, Engraving, Marking & Coding
  • Continuous Ink Jet (CIJ) Production-Line Coding
  • UV Product Printing
  • Direct To Substrate Printing
  • Direct To Garment Printing
  • Fume Extraction & Air Safety
  • IUID Tag Production
  • COVID-19 Safety Products

CLICK HERE for pricing and inquiry form

 

 

 

Live Training Options

 

 

ONLINE TRAINING

(Includes Optional Recorded Session)

  

Jorlink now offers an efficient, Interactive, and cost effective way to train and/or update your skills remotely. Everyone knows that face-to-face training is the most effective, but it's time consuming and expensive. Now you have a new option; with Jorlink's Interactive Internet e-Demo, e-Training and Tele-Conference services we offer training with you at your premises with a live instructor on the other end, whenever is most convenient for you! Make sure you ask for your session to be recorded so you will have a future guide for you and your employees.

 

 (1) One hour session billed at $90
 (2) Two hour session billed at $160
 (3) Three hour session billed at $210

(Click below to see PROMOTIONAL RATES!)

 Click Here to order

 

 

 

(On-site Training also available. Contact us at (336) 288-1613 Today for pricing!)

 


GCC LasersRoland Rotary Engravers and Vinyl CuttersPurex Fume Extraction SystemsBodor LasersDirect Color SystemsCadlink Engraving and cutting software EngraveLab software SignLab SoftwarePhotoGravV Software  Cermark Laser Marking Material Thermark Laser marking material Laser Bond Technology Laser Marking MaterialAlumaMark DuraBlack

Jorlink USA, Inc,
3714 Alliance Dr., Suite 100
Greensboro, NC 27407

We Accept: 
credit cards accepted
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Tel: (336) 288-1613 Toll Free (866)288-1613

Shipping by:
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Sales: Product/Service Inquiry
 Support: Create Support Ticket

Proudly Serving:

USA Canada Mexico
USA Canada Mexico
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Recycle

To help protect the environment Jorlink reuses card board boxes