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Live Support PC-To-PC 

 

  • Multi-platform support: PC, Mac, iOS, Android, Chromebook
  • Frictionless session transfer and multi-agent collaboration
  • Easier support and visual engagement with camera share
  • Behind-the-scenes access to system diagnostics
  • Admin mode for easier troubleshooting
  • And more

 

How to Connect- GoTo Resolve: PC-to-PC screen sharing (client steps)

1) Close anything sensitive

  • Close banking, payroll, email tabs, or anything private you don’t want visible.

Join PC-to-PC live support

2) Open the invite link (or enter the session code)

Option A — Link

  • Open the email/text from us and click the GoTo Resolve support link.

Option B — Code

  • Open a browser and go to the GoTo Resolve join page (the URL we provided).
  • Enter the session code and click Join.

3) Download and run the GoTo Resolve client (first time only)

  • If prompted, click Download.
  • Open the downloaded file (usually in Downloads) and run it.
  • If Windows asks “Do you want to allow this app…”, click Yes.

4) Join the support session

  • After the app opens, confirm you want to Join the session.

5) Choose what you want to share

When prompted, select one:

  • Entire Screen / Desktop (best for most support)
  • Specific Window / Application (best for privacy)

Then click Share / Start sharing.

6) Approve permissions (if asked)

You may see prompts like:

  • Allow screen recording / screen sharing
  • Allow remote support / control
    Click Allow / Yes.

7) If remote control is requested

  • A prompt may say the technician wants to control your mouse/keyboard.
  • Click Allow if you want them to take control.
  • If you only want to show your screen, choose Deny (screen share can still continue).

8) Confirm you can see the technician’s actions

  • You should see a small control bar indicating You are sharing.
  • The tech may move the mouse—this confirms remote control is enabled.

9) End the session when finished

  • Click Stop Sharing or End Session in the control bar.
  • Close the GoTo Resolve app.

Quick troubleshooting

“Nothing happens when I click the link”

  • Try a different browser: Chrome or Edge.
  • Check for a download blocked banner and choose Keep / Allow.

“Windows blocked the app”

  • If you see Windows SmartScreen: click More info → Run anyway.

“The tech can see my screen but can’t click anything”

  • Remote control wasn’t granted—look for a prompt to Allow control.
  • If it’s already running, the tech can re-request control—approve the new prompt.

“Client wants privacy”

  • Share Application Window instead of entire screen.
  • Close extra monitors or only share the monitor you want.