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*Remote Support & Privacy Notice (GoTo Resolve)

When you choose to participate in a remote support session using GoTo Resolve, you acknowledge and agree to the following:

1. Voluntary Participation

Participation in a remote support session is voluntary. By joining a session, you consent to temporarily sharing your screen, system information, and/or granting remote control access as needed to diagnose or resolve technical issues.

2. Access Scope

Remote access is limited to the duration of the active session. Access is only initiated by you through your acceptance of the session link or code and can be terminated by you at any time by closing the session.

3. Client Responsibility

You are responsible for:

  • Closing any confidential or sensitive documents prior to the session.

  • Backing up your data before remote troubleshooting begins.

  • Supervising the session while access is active.

We recommend closing financial records, payroll data, personal email, and other private materials before starting support.

4. Data Privacy & Third-Party Platform

Remote sessions are conducted through GoTo Resolve, a third-party service provider. By joining a session, you acknowledge that:

  • The session is subject to GoTo’s privacy policies and security practices.

  • We do not control GoTo’s data handling procedures.

  • Session metadata may be processed or stored by GoTo in accordance with their policies.

5. No Warranty / Limitation of Liability

While we take reasonable care in providing remote assistance:

  • We are not responsible for pre-existing system issues, malware, security vulnerabilities, or hardware failures.

  • We are not liable for unintended data loss, corruption, or system instability that may occur during or after remote troubleshooting.

  • We do not guarantee resolution of all technical issues.

6. Security Acknowledgment

Although remote access software utilizes encryption and security safeguards, no internet-based service can be guaranteed to be completely secure. By participating, you accept the inherent risks associated with online remote support.

7. Session Termination

You may end the session at any time by:

  • Clicking “End Session”

  • Closing the GoTo Resolve application

  • Shutting down your device

Remote access automatically terminates when the session ends.

By initiating or participating in a GoTo Resolve support session, you acknowledge and accept the terms outlined above.