Mobile Phone Camera Sharing

Mobile Camera Support Assistance

Sometimes the fastest way to solve a technical problem is to see exactly what you’re seeing. Our Mobile Camera Support allows you to securely share live video from your smartphone so our technician can view your equipment, setup, or issue in real time.

This service is especially helpful when troubleshooting physical equipment such as lasers, engravers, and vinyl cutters where camera positioning, materials, or machine behavior need to be visually inspected.

How We Use Mobile Camera Support

During a session, our technician can guide you while viewing live video from your phone to help with:

• Checking machine setup, alignment, and positioning
• Inspecting material placement on the laser or engraver bed
• Reviewing control panels, indicator lights, and error displays
• Verifying cable connections and hardware components
• Observing unexpected machine behavior during operation
• Guiding you step-by-step through adjustments or tests

You simply point your phone’s camera at the area in question while speaking with our technician, allowing us to provide clear, real-time guidance without requiring an on-site visit.

Powered by Secure LogMeIn Technology

Our Mobile Camera Support is powered by LogMeIn, a trusted leader in secure remote support solutions.

• You choose when to start – The session only begins after you approve the connection.
• No permanent access – We cannot access your phone or camera after the session ends.
• Live view only – We can see what your camera shows during the session, but we cannot browse your phone or access personal content.
• You stay in control – You can stop sharing video at any time.
• Encrypted connection – Video and communication are protected with secure encryption.

Mobile Camera Support is a safe and efficient way for us to assist with hands-on equipment issues when software-only support is not enough.