Get a one-on-one diagnostic phone & video support session. One of our technicians will work with you to resolve your incident immediately. Please Create a HelpDesk Case or email us your problem notes to support@jorlink.com
Create an online ticket with our HelpDesk software and receive email suggestions, advice, drivers, user manuals and other downloads. SLA* response time within a 48-Hours.
For laser marking support you can aslo visit our FAQs page
(If you purchase equipment Used or Other Dealer, 1st year Price)
Unlimited Email, Phone & Video App Support for a FULL YEAR!
Plus added benefits such as loaner troubleshooting tools (laser power meter, belt tension tester, table alignment tool, etc...) extended hours of operation upon request and returns allowed on parts with a re-stocking fee. SLA* response time within 2-4 hours.
*SLA* - Service Level Agreement
4. ON-SITE TECHNICAL SUPPORT
Repairs, Maintance & Training
Jorlink has a team of Certified Machine Technicians ready to visit a clients location and help them maintain and repair their machines.
Jorlink USA has an in-house network of veteran specialists with over 25+ years of individual experience working with laser, printing and cutting equipment. We have helped countless start-up companies and larger Fortune-500 companies integrate laser, filtration systems and printing/coding machinery into their manufacturing processes. Not only are we able to source most of the products we recommend, so you’ll get better prices than your competitors, we can provide R&D testing and training for getting your line up to speed as quickly as possible. Whether your company needs to start producing IUID tags in-house or add date coding to your production line, Jorlink’s Team of systems experts are here to assist you.
Jorlink now offers an efficient, Interactive, and cost effective way to train and/or update your skills remotely. Everyone knows that face-to-face training is the most effective, but it's time consuming and expensive. Now you have a new option; with Jorlink's Interactive Internet e-Demo, e-Training and Tele-Conference services we offer training with you at your premises with a live instructor on the other end, whenever is most convenient for you! Make sure you ask for your session to be recorded so you will have a future guide for you and your employees.
(1) One hour session billed at $90 (2) Two hour session billed at $160 (3) Three hour session billed at $210
(On-site Training also available. Contact us at (336) 288-1613 Today for pricing!)
