Drivers Firmware Manuals
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Live Support Options

 

1. E-MAIL SUPPORT

Create an online ticket with our HelpDesk software and receive email suggestions, advice, drivers, user manuals and other downloads. SLA* response time within 1-2 days and access to our online HelpDesk Q&A section.

Follow us FaceBook and get a FREE one-time phone consultation call, up to 10 mintues.

 

 

2. SINGLE CASE PHONE SUPPORT CALL

(via Phone or New Video Conferencing App!)

Get a one-on-one diagnostic phone & video support session. One of our technicians will work with you to resolve your incident. 

CLICK HERE to order

 

 

3. 365 GOLD-CARE YEARLY SUPPORT PLAN

(via Phone or New Video Conferencing App!)

Unlimited Email, Phone & Video App Support for a FULL YEAR!

Plus added benefits such as loaner troubleshooting tools (laser power meter, belt tension tester, table alignment tool, etc...) extended hours of operation upon request and returns allowed on parts with a re-stocking fee. SLA* response time within 2-4 hours.

CLICK HERE to order

*SLA* - Service Level Agreement

 

4. ON-SITE TECHNICAL SUPPORT

Repairs, Maintance & Training

Jorlink has a team of Certified Machine Technicians ready to visit a clients location and help them maintain and repair their machines.

CLICK HERE to order

 

 

 

 

Jorlink USA, Inc,
3714 Alliance Dr., Suite 100
Greensboro, NC 27407 

Documents | Terms & Conditions-Policies
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