PC to PC Support
(NOTE: Key required from our representative)
(Please use a WiFi connection if available for best performance)
Remote Support Assistance
When we connect to your computer remotely, our goal is simple: to get your laser, engraving, or vinyl cutting software working correctly as quickly as possible — without you having to pack up equipment or wait for an on-site visit.
Through a secure remote session, our technician can work directly on your system while you watch every step.
What We Can Help You With
During a remote support session, we can assist with:
Software Setup & Configuration
- Installing new laser, engraver, or vinyl cutter software
- Configuring device drivers and communication settings
- Setting up USB, network, or COM port connections
Troubleshooting & Error Fixes
- Diagnosing software errors and warning messages
- Resolving connection issues between your computer and equipment
- Fixing print/cut/engrave job failures
- Correcting workspace, page size, and job setup problems
Workflow & Job Setup Guidance
- Importing and preparing artwork files
- Adjusting power, speed, and material settings
- Setting up layers, colors, and tool paths
- Optimizing output settings for better results
Updates & Performance
- Installing software updates and patches
- Adjusting system settings for better performance
- Verifying compatibility between your software and operating system
Training & Walkthroughs
- Showing you how to use specific features
- Demonstrating correct job setup procedures
- Answering “how do I…” questions in real time
You’ll be able to see everything we do on your screen, and we’ll explain steps along the way so you gain confidence using your system.
Your Security & Privacy
Your remote session is powered by LogMeIn, a trusted industry leader in secure remote support technology.
Here’s how your system stays protected:
- You are always in control – We can only access your computer after you approve the session.
- Session-based access – Each support session uses a unique code and does not allow ongoing access after the session ends.
- You can watch everything – You see the technician’s actions on your screen in real time.
- Access ends when you close the session – Once the support session is finished, the connection is completely terminated.
- Encrypted connection – Communication between your computer and our technician is protected with strong encryption.
We cannot access your computer without your permission, and we only work on the areas needed to resolve your technical issue.
Remote support is a fast, safe, and effective way to solve software problems and get you back to producing — often in a single session.