365GC Support Plan, Yearly Diagnostic Remote Contract
2nd-Additional Years Price: $495
* Hours of Operation: 9:00am - 5:00pm M-F (EST)
- Program Start Date begin with the date on this invoice and End on its' One (1) Year Anniversary.
- This program covers technical troubleshooting of software and equipment ONLY.
- This program covers 30-minutes of Q&A, “How to”. For more in-depth training, we recommend our pre-paid 1-3-hour training sessions.
- We will attempt to assist in the repairs of your product, after a certain amount of time (~2+ Hours) we may recommend on-site assistance.
HOW IT WORKS:
- Call us at (336) 288-1613 Ext. 202, Lets us know if you a Yearly Support Contract & you require troubleshooting Support.
- Login on-line to our Support Portal (www.JORLINK.com > SUPPORT > CREATE HELPDESK CASE), create a case and enter your details with Severity of the problem.
- We will contact you within 2-8 Working hours via phone or email, depending on severity of your case.
- We will troubleshoot the problem for 30-60 minutes, thereafter we may upgrade your case to LEVEL II support.
- If Level II support is not able to rectify the problem, we will suggest an on-site visit with labor and expenses as additional charges.
BENEFITS:
1) A ten (10%) Discount on Labor & Most Parts\\Supplies (Cermark Products & Tube repairs are excluded)
2) Helpdesk tracking for your case with SLA Service
3) Expert technical support from a Level I or Level II team
4) Returns allowed on parts with a Standard Re-stocking Fee, see our Terms & Conditions-Policies
5) Extended hours of operation, Appt Link: https://jorlink.com/contact-us
6) Loaner tools can be provided for troubleshooting purposes such as our Laser Tube Power Meter (Value at $150/loan)*
*$50 Processing/ship fee applies