CERMARK® ULTRA LASER MARKING

Belt, Y-Motor-Horizontal, Short, 2GT-226-10, Explorer

PCB, Y-axis Motor Board, For: Spirit Models, Mercury III, S290-Series, X-Series (X252, X380, X500-III, MG380HYB, BK01808A, 23800134G, PC00194A)

Mirror, Red Pointer Beam (Spirit SI, SLS, SGLS, SGX, SGE, Mercury I, II & III, Venus I & II, Explorer I & II, X-Series)

LGCC-290069150G Lens, Dust Prevention Window Assembly

(Rectangular, 2nd Mirror Mount, C180-I, C180-II, Previous # 29005134G)

GCC 290069540G Lens, Collimating, Dust Prevention Window

Machine model: X380 / X500 - II & III

PCB, High Voltage Control Board Set for CDGRI & Reci for X252-80w \ X380-100w \ X500-100w+
(Replaces PCB # 29006036G)

Sensor, PCB Board, X-axis Motor, For Mercury-III\X252\X380\X500-III (5-Amp, New MCB-5272 Red, Replaces 290090960G), Flat Ribbon Cable
* Note: MCB-5272 will have a USB & Ethernet Connection Input (See attached image with Red Main Board)

Sensor, PCB Board, X-axis Motor, For X252/X380/X500/Venus II-Mercury II, Mercury III (4-Amp, MCB-5206, Replaces 290065220G, 238003430G, 23800225G), Braided Cable, with AAS I/O

* See image of 5206 Main Board with USB & Parallel Port

30-Minutes 1-On-1 Diagnostic Phone Call Support

* Recommended for basic troubleshooting, driver installation issues, Q&A, parts replacement instructions, Pre-Onsite Troubleshooting
** SPECIAL Rate for Educational & Non-Profit Organizations as well as Service Personnel (1st Responders, Teachers, Retired Personnel) 

(After your purchase, a Jorlink representative will be in touch to arrange the meeting time and to provide you with a meeting link. Please be sure to select a preferred timeframe)

Disclaimer:

(a) We will do our best to troubleshoot and evaluate the problem and attempt to reach a solution. This will require clients to adjust and repairs on their own with our remote assistance and instructions. Parts may need to be purchased with a no-returns policy unless you have an active membership in our yearly 365-Support program.

(b) A per event/case call will be limited to thirty minutes (30 min Max); if the problem has not been resolved within this time, we will provide other suggestions for on-site service or additional paid services.

(c) We recommend having a person on-site with experience in the Electro-Mechanical field assist as there is electrical testing with a digital voltage meter that may be required.  CAUTION MUST be taken when around electricity or working to measure laser tube power, use protective eyewear or any other safeguards.

(e) REPAIRS ARE NOT GUARANTEED, please discuss with your Sales Rep. on upgrades and credits for our services with any trade-in equipment.

365GC Support Plan, Yearly Diagnostic Remote Contract

2nd-Additional Years Price: $495

* Hours of Operation: 9:00am - 5:00pm M-F (EST)

- Program Start Date begin with the date on this invoice and End on its' One (1) Year Anniversary.

- This program covers technical troubleshooting of software and equipment ONLY.

- This program covers 30-minutes of Q&A, “How to”.  For more in-depth training, we recommend our pre-paid 1-3-hour training sessions.

- We will attempt to assist in the repairs of your product, after a certain amount of time (~2+ Hours) we may recommend on-site assistance.

HOW IT WORKS:

1. Call us at (336) 288-1613 Ext. 202, Lets us know if you a Yearly Support Contract & you require troubleshooting Support.
2. Login on-line to our Support Portal (www.JORLINK.com > SUPPORT > CREATE HELPDESK CASE), create a case and enter your details with Severity of the problem.
3. We will contact you within 2-8 Working hours via phone or email, depending on severity of your case.
4. We will troubleshoot the problem for 30-60 minutes, thereafter we may upgrade your case to LEVEL II support.
5. If Level II support is not able to rectify the problem, we will suggest an on-site visit with labor and expenses as additional charges.

BENEFITS:

1) A ten (10%) Discount on Labor & Most Parts\\Supplies (Cermark Products & Tube repairs are excluded)

2) Helpdesk tracking for your case with SLA Service

3) Expert technical support from a Level I or Level II team

4) Returns allowed on parts with a Standard Re-stocking Fee, see our Terms & Conditions-Policies

5) Extended hours of operation, Appt Link: https://jorlink.com/contact-us

6) Loaner tools can be provided for troubleshooting purposes such as our Laser Tube Power Meter (Value at $150/loan)*    

*$50 Processing/ship fee applies

Rev. 03/30/2023MQ