X

 

SUPPORT TICKET

 
 

JORLINK INVOICE TERMS OF SALE:

 

1- Website promotional prices are for immediate sale and payment, no Finance Terms.
2- NO RETURNS ON PARTS unless you have a 365 GoldCare Support Plan with a 25% Re-stocking Fee or credit on Jorlink account.  Non-members are excluded unless product is defective at which time we will issue and RMA and exchange the part.
3- Credit Card payments will be processed after we have confirmation of product availability. PayPal payments are drafted immediately.

 

In addition to those terms the following terms also apply:


By placing this order, you agree to the following terms. Payment: (1) It's agreed and understood that title to all products on this invoice shall remain the property of Jorlink until full payment is made. Buyer agrees that product may be repossessed at Seller's option upon default of payment terms. A finance charge of 1.5% per month (18% per year) will be charged on all past due invoices. Any invoice amount not paid within (40) forty days will be billed to Buyer's credit card, if on file. (2) Consumables\Supply returns may be made only within five days of receipt with a written complaint explanation and a Return Authorization (RMA) will be issued which may result at our discretion in a 25% restocking fee upon order of product, NO RETURNS on spare parts such as electronics, motors, mechanical or electrical components unless you are a 365-GoldCare member. (3) “These commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited.”

 

Regarding Machines and Filters: 

Jorlink does not assume any liability for consequences arising out of the application, use, or misuse of any filtration devices available for purchase on our websites (jorlink.com or purexusa.com) including any injury and/or damage to any person or property as a matter of product liability, negligence, or otherwise.   It is the responsibility of the client to review the manufactures product operation and safety manual or to consult with an environmental specialist regarding air cleaning needs and products to determine the level of protection offered by the devices and filters purchased.  

 

 
PAYMENT TERMS FOR COMMERCIAL (COMM) or GOVERNMENT (GOV):

From the date of invoice, we offer the terms below for commercial B2B approved clients within the continental USA and government clients.  International prospective clients will be considered pending your company credentials.  Click Here for our Credit Application or you can mail us your company financial information along with request for credit. We will require information to come from a corporate email address and you must be in business for at least two (2) years,

Std. COMM-B2B Terms: 2% Discount 10-Days, NET30 (Check or ACH) - From Invoice Date
Extended COMM-B2B-KEY Terms: 2% Discount 10-Days, NET45 +5% (Check or ACH) - For Key Accounts - From Invoice Date
Extended COMM-B2B-KEY Terms: 2% Discount 10-Days, NET60 +7% (Check or ACH) - For Key Accounts - From Invoice Date

GOV-GSA: 2% Discount 10-Days, NET30-WAW - From Invoice Date or GOV-PCard\Visa with No Convenience Fee's
 

1)      Terms as listed above with your company PO emailed to sales@jorlink.com

2)      We accept all major credit cards (Visa, MC, AMEX, GOV-GSA Credit Cards and Discover).  A CONVENIENCE FEE of 3% will be added to most transactions. 

3)      We accept payments via PayPal.  Please remit payments to sales@jorlink.com

4)      We accept payment via ACH or wire-transfer to: Bank:  Bank of America (NC4-205-01-01) Tel (336) 805-3205

Address:           629 Green Valley Road, Greensboro, NC 27408
Beneficiary:       Jorlink USA, Inc.
Routing:           053000196 \ Account #:  email  accounting@jorlink.com          

 

Jorlink's EIN#: 56-2135849 | DUNS: 048447424 | Cage: 3QGU7

 All orders must be PAID IN FULL, have your companies Purchase Order or Signed Sales Order Confirmation before shipping.

CANCELLATION:
An item may be cancelled up until payment has been processed or shipped. Once payment has been processed, the buyer is responsible for payment and if refunded a 25% re-stocking\admin fee will be charged against credit.  

COMPLAINTS:
Any complaints about items or sellers may be sent to our support team by Creating a HelpDesk Case.  Our customer service team or founder will do our best to understand the issue; however, if you are not satisfied with the outcome, you may contact the Better Business Bureau.

 
SHIPPING POLICIES:
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. Any orders over $500 will automatically include a "Signature Required" and "Insurance Value" as policy by most carriers such as FedEx\UPS\DHL.  Carriers normally attempt delivery in three (3) consecutive times and hold the shipment for seven (7) business days for commercial deliveries or ten (10) on residential before returning shipment to shipper.  If returned, we will contact you before resending the shipment or hold the package until further instructions from buyer, additional delivery cost will be at buyer’s expense.

 

SHIPPING DAMAGES:
Please notify your carrier and Jorlink immediately when there is damage to the shipment.  Depending on Incoterms, we may be able to assist in placing a claim immediately on your behalf, keep original packaging as carriers (FedEx\UPS\DHL) will need to inspect packaging. From point of acceptance, all shipments become responsibility of the client.  CLICK HERE for shipping Policy PDF.

INTERNATIONAL SHIPPING & Insurance Charges billed to: Jorlink's Account, Prepaid & Add via UPS, DHL, FedEx.

Incoterm’s: FOB, EXW, CIF or FCA
DAMAGES: Please notify your carrier and Jorlink immediately when there is damage to the shipment.  We will need to place a claim immediately on your behalf, keep original packaging as carrier (FedEx\\UPS) will need to inspect packaging. From point of acceptance, all shipments become responsibility of the client.
INTERNATIONAL SHIPMENTS: Brokerage Fees along with Duties & Taxes are client’s responsibility and MUST be paid by recipient. If these fees are charged back to Jorlink by carrier, we will pay them on your behalf and charge an extra 10% administration fees.

 

Equipment Sales Agreement REV. 08/23/2024
                                                                              

1.     AGREEMENT:     This Agreement shall be deemed an offer from Seller to Buyer, and shall become a binding, enforceable contract between Buyer and Seller when signed by both parties or when Buyer has paid for or accepted delivery of the whole or any part of the Equipment, whichever occurs first.  The terms and provisions of this Agreement shall apply to all subsequent orders between the parties.  The terms and conditions contained in this Agreement shall constitute the entire and only agreement between the parties, superseding any and all prior or contemporaneous oral or written agreements or communications between the parties.   No modification or amendment of the Agreement shall be binding unless expressively agreed to in writing and signed by the party against whom enforcement is sought.

 
2.    PAYMENT AND DELIVERY:     (a) Payment.  Buyer agrees to pay the purchase price and related charges in accordance with the terms of payment on the face of the Agreement.  Delinquent payments are subjects to an interest charge at the rate of one and one-half percent per month, not to exceed the maximum lawful rate.  In its discretion, Seller may place any order on “Stop Shipment” status for accounts with a past due or outstanding balance.  (b)  Delivery.  The Equipment shall be delivered to the Ship To point as it appears on the front of this Agreement by the common carrier designated by the Seller.  Charges for transportation and delivery do not include assembly, handling beyond entry door or other special services unless specifically stated or covered by a separate agreement signed by both parties.  If such transportation charges are included in the price hereunder, Buyer is responsible for any increase in rates becoming effective after the date hereof. Under no circumstances shall Seller be liable for or otherwise penalized for non-delivery or delayed delivery of the Equipment caused or contributed to by current or future events not reasonably within its control of whatever kind or nature, including, without limitation, acts of God, acts of Buyer, acts of civil or military authority, fires, strikes or other labor disturbances, floods, wars, riots, delays in transportation or shortages in materials or components.  Buyer may not cancel this Agreement for delays in delivery or shipment without giving Seller prior written notice ten business days in advance and in no event after the Equipment has left the point of shipment.  In addition, Buyer may not cancel orders for specialized or customized Equipment.

INTERNATIONAL SHIPPING & Insurance Charges billed to: Jorlink's Account, Prepaid & Add via UPS, DHL, FedEx.
Incoterm’s: FOB, EXW, CIF or FCA
DAMAGES: Please notify your carrier and Jorlink immediately when there is damage to the shipment.  We will need to place a claim immediately on your behalf, keep original packaging as carrier (FedEx\\UPS) will need to inspect packaging. From point of acceptance, all shipments become responsibility of the client.
INTERNATIONAL SHIPMENTS: Brokerage Fees along with Duties & Taxes are client’s responsibility and MUST be paid by recipient. If these fees are charged back to Jorlink by carrier, we will pay them on your behalf and charge an extra 10% administration fees.

3.     SECURITY INTEREST:     Buyer hereby grants Seller a priority purchase money lien and security interest in the Equipment, together with all increases, parts, fittings, accessories, equipment, and special tools now or hereafter affixed to any part thereof or used in connection therewith, and all products, additions, substitutions, accessions and all cash and non-cash proceeds, including insurance proceeds.  Buyer further agrees to execute or cause to be executed any and all financing statements, certificates of title or other security instruments as Seller may reasonably require in order to perfect and maintain the security interest granted herein.  Seller shall have all the rights and remedies of a secured party under the Uniform Commercial Code as adopted by the State of North Carolina.

4.     WARRANTY:     Jorlink offers no warranty separate and apart from that provided by the manufacturer, if any.  There are no warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose.  Under no circumstances shall Seller be liable for any INCIDENTAL, special, indirect, or consequential damages.  Please see manufacturer’s website for equipment warranty explanations and limitations.

 
 5.    GOVERNING LAW, ARBITRATION AND FORUM SELECTION:     This Agreement and the parties’ performance under it are governed by the law of the State of North Carolina.  Any controversy, claim or dispute arising out of or relating to this Agreement shall be submitted to arbitration in Greensboro, North Carolina in accordance rules and law of the State of North Carolina.  Judgment upon any award rendered by the arbitrator(s) may be entered in any North Carolina State Court having jurisdiction thereof.  Buyer irrevocably consents to and confers personal jurisdiction upon the courts of the State of North Carolina, and waives any objections to the venue of such courts, and agrees that service of process may be made on Buyer by mailing a copy of the summons and complaint, by registered or certified mail receipt requested, to Buyer’s address as listed on the front of this Agreement (Sold To Address) or such other address as Buyer shall hereafter provide Seller in writing.

 
6.     ENFORCEMENT:     If for any reason it becomes necessary for Seller to initiate any legal proceedings against Buyer, Seller shall be entitled to recover all costs incurred by it in connection with such proceedings as allowed by law, including, but not limited to, reasonable attorneys’ fees, court costs, and interest.  No failure or delay on the part of Seller to exercise any of its rights or the remedies available under the terms of this Agreement and the law of North Carolina shall operate as a waiver thereof.

Jorlink USA, Inc,
3714 Alliance Dr., Suite 100
Greensboro, NC 27407
TEL: (336) 288-1613
eMail: sales@jorlink.com

M-F 9am-5pm EST 
Facebook Linkedin twitter Instagram YouTube
Jorlink USA, Inc. BBB Business Review