Telephone Support for GCC Laserpro equipment, Roland engravers, Meistergram or HSquare machine support. | Roland EGX-350 Rotary Engraver
365 Gold-Care Support Plan, Yearly Diagnostic Phone\Remote Contract (Jorlink Clients)
365 Gold-Care Support Plan, Yearly Diagnostic Phone\Remote Contract (Jorlink Clients)

365GC Support Plan, Yearly Diagnostic Remote Contract

2nd-Additional Years Price: $495

* Hours of Operation: 9:00am - 5:00pm M-F (EST)

- Program Start Date begin with the date on this invoice and End on its' One (1) Year Anniversary.

- This program covers technical troubleshooting of software and equipment ONLY.

- This program covers 30-minutes of Q&A, “How to”.  For more in-depth training, we recommend our pre-paid 1-3-hour training sessions.

- We will attempt to assist in the repairs of your product, after a certain amount of time (~2+ Hours) we may recommend on-site assistance.




  1. Call us at (336) 288-1613 Ext. 202, Lets us know if you a Yearly Support Contract & you require troubleshooting Support.
  2. Login on-line to our Support Portal ( > SUPPORT > CREATE HELPDESK CASE), create a case and enter your details with Severity of the problem.
  3. We will contact you within 2-8 Working hours via phone or email, depending on severity of your case.
  4. We will troubleshoot the problem for 30-60 minutes, thereafter we may upgrade your case to LEVEL II support.
  5. If Level II support is not able to rectify the problem, we will suggest an on-site visit with labor and expenses as additional charges.




1) A ten (10%) Discount on Labor & Most Parts\\Supplies (Cermark Products & Tube repairs are excluded)

2) Helpdesk tracking for your case with SLA Service

3) Expert technical support from a Level I or Level II team

4) Returns allowed on parts with a Standard Re-stocking Fee, see our Terms & Conditions-Policies

5) Extended hours of operation, Appt Link:

6) Loaner tools can be provided for troubleshooting purposes such as our Laser Tube Power Meter (Value at $150/loan)*


*$50 Processing/ship fee applies

Jorlink USA, Inc,
3714 Alliance Dr., Suite 100
Greensboro, NC 27407
TEL: (336) 288-1613

M-F 9am-5pm EST 
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