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365 Gold-Care Support Plan, Yearly Diagnostic Phone\Remote Contract (Jorlink Clients)
365 Gold-Care Support Plan, Yearly Diagnostic Phone\Remote Contract (Jorlink Clients)
Seller: ( 0 ) Jorlink
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12/17/2013
TEL-365GC
$695.00

365GC Support Plan, Yearly Diagnostic Remote Contract

2nd-Additional Years Price: $495

* Hours of Operation: 9:00am - 5:00pm M-F (EST)

- Program Start Date begin with the date on this invoice and End on its' One (1) Year Anniversary.

- This program covers technical troubleshooting of software and equipment ONLY.

- This program covers 30-minutes of Q&A, “How to”.  For more in-depth training, we recommend our pre-paid 1-3-hour training sessions.

- We will attempt to assist in the repairs of your product, after a certain amount of time (~2+ Hours) we may recommend on-site assistance.

 

HOW IT WORKS:

 

  1. Call us at (336) 288-1613 Ext. 202, Lets us know if you a Yearly Support Contract & you require troubleshooting Support.
  2. Login on-line to our Support Portal (www.JORLINK.com > SUPPORT > CREATE HELPDESK CASE), create a case and enter your details with Severity of the problem.
  3. We will contact you within 2-8 Working hours via phone or email, depending on severity of your case.
  4. We will troubleshoot the problem for 30-60 minutes, thereafter we may upgrade your case to LEVEL II support.
  5. If Level II support is not able to rectify the problem, we will suggest an on-site visit with labor and expenses as additional charges.

 

BENEFITS:

 

1) A ten (10%) Discount on Labor & Most Parts\\Supplies (Cermark Products & Tube repairs are excluded)

2) Helpdesk tracking for your case with SLA Service

3) Expert technical support from a Level I or Level II team

4) Returns allowed on parts with a Standard Re-stocking Fee, see our Terms & Conditions-Policies

5) Extended hours of operation, Appt Link: https://jorlink.com/contact-us

6) Loaner tools can be provided for troubleshooting purposes such as our Laser Tube Power Meter (Value at $150/loan)*

    

*$50 Processing/ship fee applies


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If you need any assitance: 336-288-1613 
Email: sales@jorlink.com

FRAUD ALERT NOTICE

  1. Direct Delivery Only Service (Packages can NOT be redirected)
  2. Signature Required Deliveries (Adult I.D. and signature will be required)
  3. Jorlink will be calling to confirm new orders and ask additional information.

 

Secure Checkout

 

NOTE: Thank you for your order.  Orders will normally be shipped within 24-hours or less. 
RUSH orders will be shipped the same day if placed before 2pm EST and if in-stock.

If your equipment is down, please let us know as we will do our best to get you the product ASAP.

Read\Click Here for DAMAGE CLAIM POLICY 

  UPS Delivery Times from NC Zip Code 27407-Click Her for UPS Ground Delivery Link

 

 

TAX- The States in red require sales tax  for Roland Drop Shipped orders.  
Those charges will not be reflected in the checkout area however you will be contacted for payment of those charges. 
(CA, CO, FL, GA, IL, MA, MI, NJ, NY, PA, TN, TX, WA, WI, MN)
Our Checkout System Has Been Updated to Serve You Better
For personal assistance please use our contact form or call us at: (336)288-1613


 
 

 

 

 

Jorlink USA, Inc,
3714 Alliance Dr., Suite 100
Greensboro, NC 27407
TEL: (336) 288-1613
eMail: sales@jorlink.com

M-F 9am-5pm EST 
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Jorlink USA, Inc. BBB Business Review