OnLine e-training and Tele-Conference session(s).

LIVE ONLINE TRAINING (up to 3-Hours)

Jorlink now offers an efficient Interactive, cost effective way to train or update your skills via the Internet One-on-One. Everyone knows that face-to-face training is the most effective, but it's time consuming and expensive. Now you have a new option; with Jorlink's Interactive Internet e-Demo, e-Training and Tele-Conference service we can do training with you at your premises and a live instructor at the other end whenever is more convenient to you

Phase 1 (45+ min): Discovery, learning about your business, marking\engraving needs.  Setup PC\Software\Machine Configuration.

Phase 2 (45+ min): Learning about the software, creating jobs, highlights of machine.

Phase 3 (45+ min): Q&A, Advance questions, Running Production Job

* Weekend hours may be available with for an additional $50 to block of time
** Remember, 3-Hours is NOT to compare to an onsite Setup\Training, we will do our best at helping you understand your equipment.  If more hours are needed, let us know so we can quote additional time.

29005383G- GCC 2 in 1 Cutter mainboard with Puma II firmware (for Service)

365GC Support Plan, Yearly Diagnostic Remote Contract

2nd-Additional Years Price: $495

* Hours of Operation: 9:00am - 5:00pm M-F (EST)

- Program Start Date begin with the date on this invoice and End on its' One (1) Year Anniversary.

- This program covers technical troubleshooting of software and equipment ONLY.

- This program covers 30-minutes of Q&A, “How to”.  For more in-depth training, we recommend our pre-paid 1-3-hour training sessions.

- We will attempt to assist in the repairs of your product, after a certain amount of time (~2+ Hours) we may recommend on-site assistance.

HOW IT WORKS:

1. Call us at (336) 288-1613 Ext. 202, Lets us know if you a Yearly Support Contract & you require troubleshooting Support.
2. Login on-line to our Support Portal (www.JORLINK.com > SUPPORT > CREATE HELPDESK CASE), create a case and enter your details with Severity of the problem.
3. We will contact you within 2-8 Working hours via phone or email, depending on severity of your case.
4. We will troubleshoot the problem for 30-60 minutes, thereafter we may upgrade your case to LEVEL II support.
5. If Level II support is not able to rectify the problem, we will suggest an on-site visit with labor and expenses as additional charges.

BENEFITS:

1) A ten (10%) Discount on Labor & Most Parts\\Supplies (Cermark Products & Tube repairs are excluded)

2) Helpdesk tracking for your case with SLA Service

3) Expert technical support from a Level I or Level II team

4) Returns allowed on parts with a Standard Re-stocking Fee, see our Terms & Conditions-Policies

5) Extended hours of operation, Appt Link: https://jorlink.com/contact-us

6) Loaner tools can be provided for troubleshooting purposes such as our Laser Tube Power Meter (Value at $150/loan)*    

*$50 Processing/ship fee applies

Rev. 03/30/2023MQ

GCC-290120540G - 5272 Driver Board in Common Assembly with Interlock for Touch Screen  for E200

Belt, X-axis Carriage Belt, Long-Open (2GT-2430-10, X-380, 95.6"L)

Belt, Y-axis Carriage Belt, Long-Open 51.5" (131cm), For: Spirit LS / S290LS, After SN: K50114

Belt, Y-axis Carriage Belt, Long-Open, For: Spirit GLS, GLSHYB (FHT-2*T761*W12, T761, 72.8", 185cm) Previous # 20600162G

GCC-290117240G Board, 5272v3 Main Board in Common Assembly with 5272v3 firmware for E200

GCC-290117070G Board, Power On/Off Control Board Assembly for E200