OnLine e-training and Tele-Conference session(s).

LIVE ONLINE TRAINING (up to 3-Hours)

Jorlink now offers an efficient Interactive, cost effective way to train or update your skills via the Internet One-on-One. Everyone knows that face-to-face training is the most effective, but it's time consuming and expensive. Now you have a new option; with Jorlink's Interactive Internet e-Demo, e-Training and Tele-Conference service we can do training with you at your premises and a live instructor at the other end whenever is more convenient to you

Phase 1 (45+ min): Discovery, learning about your business, marking\engraving needs.  Setup PC\Software\Machine Configuration.

Phase 2 (45+ min): Learning about the software, creating jobs, highlights of machine.

Phase 3 (45+ min): Q&A, Advance questions, Running Production Job

* Weekend hours may be available with for an additional $50 to block of time
** Remember, 3-Hours is NOT to compare to an onsite Setup\Training, we will do our best at helping you understand your equipment.  If more hours are needed, let us know so we can quote additional time.

365GC Support Plan, Yearly Diagnostic Remote Contract

2nd-Additional Years Price: $495

* Hours of Operation: 9:00am - 5:00pm M-F (EST)

- Program Start Date begin with the date on this invoice and End on its' One (1) Year Anniversary.

- This program covers technical troubleshooting of software and equipment ONLY.

- This program covers 30-minutes of Q&A, “How to”.  For more in-depth training, we recommend our pre-paid 1-3-hour training sessions.

- We will attempt to assist in the repairs of your product, after a certain amount of time (~2+ Hours) we may recommend on-site assistance.

HOW IT WORKS:

1. Call us at (336) 288-1613 Ext. 202, Lets us know if you a Yearly Support Contract & you require troubleshooting Support.
2. Login on-line to our Support Portal (www.JORLINK.com > SUPPORT > CREATE HELPDESK CASE), create a case and enter your details with Severity of the problem.
3. We will contact you within 2-8 Working hours via phone or email, depending on severity of your case.
4. We will troubleshoot the problem for 30-60 minutes, thereafter we may upgrade your case to LEVEL II support.
5. If Level II support is not able to rectify the problem, we will suggest an on-site visit with labor and expenses as additional charges.

BENEFITS:

1) A ten (10%) Discount on Labor & Most Parts\\Supplies (Cermark Products & Tube repairs are excluded)

2) Helpdesk tracking for your case with SLA Service

3) Expert technical support from a Level I or Level II team

4) Returns allowed on parts with a Standard Re-stocking Fee, see our Terms & Conditions-Policies

5) Extended hours of operation, Appt Link: https://jorlink.com/contact-us

6) Loaner tools can be provided for troubleshooting purposes such as our Laser Tube Power Meter (Value at $150/loan)*    

*$50 Processing/ship fee applies

Rev. 03/30/2023MQ

Adapter, Vacuum Assy Adaptor EGX-350 Kit w/Hose & Vacuum Duct

Adapter Vacuum Assy (Product #1000003262) is intended for use in the EGX-350. The adapter connects the hose that runs from the machine to the vacuum and is sold as a kit from Jorlink. The adapter should be replaced when damaged. The adapter is included in the chip-removal system (US-CHIPSYS-C).

AS-5 By Roland, Adhesive Sheet Hold-down System (Pack of 5)

Bag, Vacuum Filter Bag (3-pk) for Chip Removal System
Filter bag (3-pk) for chip removal system
PRODUCT NUMBER: US-FLTRBAG-A3
This product #US-LN10 is a set of 3 replacement filter bags for the Chip Extraction System (Product #US-CHIPSYS-C). The Chip Extraction System is used with EGX-20/30/30A, EGC-350/360, EGX-400/600 and DE-3 engravers.

Bag, Vacuum Filter Bag (5-pk) for Chip Removal System
Filter bag (5-pk) for chip removal system
PRODUCT NUMBER: US-FLTRBAG-A5
This product #US-LN10 is a set of 5 replacement filter bags for the Chip Extraction System (Product #US-CHIPSYS-C). The Chip Extraction System is used with EGX-20/30A, EGC-350/360 and EGX-400/600 engravers.

Bag, Vacuum Filter Single Bag (1-pc) for Chip Removal System
Filter bag (1-pc) for chip removal system
This product single replacement filter bag for the Chip Extraction System (Product #US-CHIPSYS-C). The Chip Extraction System is used with EGX-20/30A, EGC-350/360 and EGX-400/600 engravers.

Bearing Assy. EGX30, EGX30a or CS-20, (3-Pack)

Belt, Roland Spindle EGX20/EGX350/EGX400/EGX600, A-1CEBRF 5 x 170

Belt, Spindle Belt Roland EGX300\PCN2300

The Bankoran Maru Belt (Product # 11929103) is used with the PNC-2300 and EGX-300 engraver. This spindle belt ensures the spindle moves smoothly for accurate engraving.

Belt, X-Axis Roland EGX400 & EGX600

Belt, Y-Axis Roland EGX600 (150S2M569LW-C)

Roland, Blade Holder, Adjustable Tip, Alloy, Blue

RVZEC-U5032 Blades, Roland, 45 Degree/.25 Offset Premium Blade, 2pk - Standard Materials

RVZEC-U1005 Blades, Roland, 45 Degree/.25 Offset Premium Blade, 5 ea. - All Purpose

RVZEC-U5025 Blades, Roland, 45 Degree/.25 Offset Premium Blade, 5 ea. - Standard Materials

RVZEC-U5010 Blades, Roland, 55 Degree/.5 Offset Blade, 2 ea. - Window Tint

RVZEC-U3050 Blades, Roland, 60 Degree/.50 Offset Premium Blade, 5 ea. - Sandblast