Question- I Had An Issue With The Spray Marking Where After Only One Or 2 Uses It Clogged Up On Me And I Wasted Nearly A Full Can Which Was Very Frustrating As To The Cost Of The Material. I Was Told You Came Out With A Different Product That Prevented That From Happening, Is This True?

Answer- Hi , thank's for reaching out!  Ferro has released a new product called Cermark Ultra. This compound is a multi-use marking spray and is highly recommended for just about all marking applications. However, I haven't personally heard of anything regarding a storage difference. The can has instructions on it for safe storage and cleaning of the nozzle. These need to be followed with every use to prevent clogging of the nozzle. This includes spraying a few times with the can flipped upside down. I would also recommend not letting the can sit for over a few weeks without a quick spray to keep the nozzle clean.

Question- After I laser mark my substrate there is no CerMark material left.

Answer- This happens when you have your laser speed set too low. You are actually blowing the TherMark materials off the substrate surface. At too slow a marking speed, the amount of thermal energy is enough to disperse the materials around on the surface but not let them create a bond. In this instance you will need to increase the marking speed in increments of 5% until you find the exact setting needed.

Question- After I laser mark my substrate there is no CerMark material left.

Answer- This happens when you have your laser speed set too low. You are actually blowing the TherMark materials off the substrate surface. At too slow a marking speed, the amount of thermal energy is enough to disperse the materials around on the surface but not let them create a bond. In this instance you will need to increase the marking speed in increments of 5% until you find the exact setting needed

Question- Do you ship Cermark products worldwide?

Answer- We ship to the United States and over 220 Countries and Territories. 

Question- I am getting a discoloration on my substrate after I apply and laser mark the TherMark laser marking materials. What could be wrong?

Answer- This type of discoloration can appear on silver-plated, gold-plated and chrome substrates and mostly occurs when using liquid CerMark materials straight out of the container. The liquid marking materials contain a strong concentrate of chemicals and may cause discoloration when left to sit on some surfaces (especially more inexpensive items). You can fix this problem by adding a small amount of thinning agent (denatured alcohol or demineralized water) to your CerMark marking materials, quick drying the piece with a heat gun, hair dryer or fan after application, and then laser marking and removing the excess marking material quickly. By not letting the marking material sit on the plated/chrome substrate you will greatly decrease the chance of discoloration.