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all lasers  fume


DuraBlack  Marking

365 Gold-Care Support Plan, Yearly Diagnostic Phone\Remote Contract (Jorlink Clients)
365 Gold-Care Support Plan, Yearly Diagnostic Phone\Remote Contract (Jorlink Clients)
Seller: ( 0 ) Jorlink
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12/17/2013
TEL-365GC
TEL-365GC
3
$695.00

365GC Support Plan, Yearly Diagnostic Remote Contract

2nd-Additional Years Price: $495

* Hours of Operation: 9:00am - 5:00pm M-F (EST)

- Program Start Date begin with the date on this invoice and End on its' One (1) Year Anniversary.

- This program covers technical troubleshooting of software and equipment ONLY.

- This program covers 30-minutes of Q&A, “How to”.  For more in-depth training, we recommend our pre-paid 1-3-hour training sessions.

- We will attempt to assist in the repairs of your product, after a certain amount of time (~2+ Hours) we may recommend on-site assistance.

 

HOW IT WORKS:

 

  1. Call us at (336) 288-1613 Ext. 202, Lets us know if you a Yearly Support Contract & you require troubleshooting Support.
  2. Login on-line to our Support Portal (www.JORLINK.com > SUPPORT > CREATE HELPDESK CASE), create a case and enter your details with Severity of the problem.
  3. We will contact you within 2-8 Working hours via phone or email, depending on severity of your case.
  4. We will troubleshoot the problem for 30-60 minutes, thereafter we may upgrade your case to LEVEL II support.
  5. If Level II support is not able to rectify the problem, we will suggest an on-site visit with labor and expenses as additional charges.

 

BENEFITS:

 

1) A ten (10%) Discount on Labor & Most Parts\\Supplies (Cermark Products & Tube repairs are excluded)

2) Helpdesk tracking for your case with SLA Service

3) Expert technical support from a Level I or Level II team

4) Returns allowed on parts with a Standard Re-stocking Fee, see our Terms & Conditions-Policies

5) Extended hours of operation, Appt Link: https://jorlink.com/contact-us

6) Loaner tools can be provided for troubleshooting purposes such as our Laser Tube Power Meter (Value at $150/loan)*

    

*$50 Processing/ship fee applies

Self adhesive laser markable aluminum Military grade marking material

Supported in the usa
 
support


 

GSA-21F-125AA

gsa

 

Capability Statement Form
DOD 889 Form - Telecom Equip Compliance


GOV Contracts & Contact Info
GSA Contract #: GS-21F-125AA
CAGE: 3QGU7 | UEI#: JMT8QZEHKK79
EIN#: 56-2135849 | DUNS: 048447424

jorlink
Established in 1999
3714 Alliance Dr., Ste 100
Greensboro, NC 27407
eM: Gov@jorlink.com | Tel.: (336) 288-1613 


ABOUT US

NAICS CODES
323111, 326112, 326113, 326130, 332216, 332812, 333413, 333517, 334510, 334614, 423830, 611420, 811310

Minority Owned Small Business

Key Personnel

Orlan Hayes
gov@jorlink.com | (336) 604-5502

Mackenzie Quiros
gov@jorlink.com | (336) 365-1526

Business Units

Laser Engraving\Marking
Rotary Engraving
Purification Units
Vinyl Cutters
Service & Support
Training & Consulting

Our Vision

Jorlink is dedicated to providing the best engraving and fume extraction machines, supplies and service to support our clients for both their current and future needs.

Our Values

To hold courage and candor as our cornerstones and apply those principles to all we do.  Jorlink believes providing timely honest answers and solutions to our clients which is paramount to long term relationships that are based on open communication.  Jorlink believes providing top quality technical support and training that ensures our clients can maximize the use of our products.

Committed to Excellence

Jorlink USA, Inc has consistently and continuously provided the highest quality laser engravers, fume extraction systems, and service to our customers for over 25 years.

Head quartered in Greensboro, NC, the company has sales/support representation in NC, NY, SC, VA, GA, FL, CA with coverage in Costa Rica & Mexico.

Our sales and support teams collectively represents many years of industry experience.  Our high-quality standards makes Jorlink USA, Inc the right choice for your engraving, marking and service needs.

Our key personnel include a chief engineer with over 30+ years industry experience, a product development manager with 15 years experience, government contract specialists and technical support team.

Certified Laser Safety Officer to meet or exceed federal or state safety standards and fume extraction expert.

Your workplace safety choice.
 

 

Jorlink USA, Inc,
3714 Alliance Dr., Suite 100
Greensboro, NC 27407
TEL: (336) 288-1613
eMail: sales@jorlink.com

M-F 9am-5pm EST 
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