Question- Where you can find a distributor in Mexico or you can make the purchase directly with you? 

Answer- We Have A Distributor In Mexico For Some Of Our Products And Some Can Be Purchased Directly, We Also Have A Representative In Costa Rica  

Question- My ink/paste has solidified. Can I re-liquify it?

Answer- Yes. You can re-liquify the ink by using small amounts of denatured alcohol or demineralized water. This process may take several hours or even days depending on how much material was in the container. Please remember that the more thinning agent you use, the lighter the pigment may become.

Question- am getting a brown rust color instead of a black mark. Are the CerMark laser marking materials bad?

Answer- No, the marking materials are fine. The browning or rusting occurs when you have applied too much thermal energy either due to slow speed or excess power. In this case, you have actually burnt the CerMark material. To fix this you should increase the marking speed or lower the laser power.

Question- I am marking glass with LMC products and get micro-fracturing. How can I prevent this from happening?

Answer-  Micro-fracturing occurs when the glass substrate is heated beyond its melting temperature and then rapidly cooled to room temperatures. These strong variations in temperature lead to local expansion and contraction and subsequently to micro-fracturing. There are two mechanisms of heating glass substrates: through conduction (ink heating the glass through thermal conduction), and through direct absorption. The latter is present mostly in CO2 lasers due to the absorption at CO2 lasers’ wavelength of operation. Consequently, solid-state lasers generate smoother marks. In both cases the micro-fracturing can often be minimized by lowering the power and the speed, thus creating gentle conditions for bonding – heating the ink just enough to bond to the surface and scanning slowly enough to deposit enough heat to bond.

Question- I Had An Issue With The Spray Marking Where After Only One Or 2 Uses It Clogged Up On Me And I Wasted Nearly A Full Can Which Was Very Frustrating As To The Cost Of The Material. I Was Told You Came Out With A Different Product That Prevented That From Happening, Is This True?

Answer- Hi , thank's for reaching out!  Ferro has released a new product called Cermark Ultra. This compound is a multi-use marking spray and is highly recommended for just about all marking applications. However, I haven't personally heard of anything regarding a storage difference. The can has instructions on it for safe storage and cleaning of the nozzle. These need to be followed with every use to prevent clogging of the nozzle. This includes spraying a few times with the can flipped upside down. I would also recommend not letting the can sit for over a few weeks without a quick spray to keep the nozzle clean.