Question- After I laser mark my substrate there is no CerMark material left.

Answer- This happens when you have your laser speed set too low. You are actually blowing the TherMark materials off the substrate surface. At too slow a marking speed, the amount of thermal energy is enough to disperse the materials around on the surface but not let them create a bond. In this instance you will need to increase the marking speed in increments of 5% until you find the exact setting needed.

Question- After I laser mark my substrate there is no CerMark material left.

Answer- This happens when you have your laser speed set too low. You are actually blowing the TherMark materials off the substrate surface. At too slow a marking speed, the amount of thermal energy is enough to disperse the materials around on the surface but not let them create a bond. In this instance you will need to increase the marking speed in increments of 5% until you find the exact setting needed

Question- Do you ship Cermark products worldwide?

Answer- We ship to the United States and over 220 Countries and Territories. 

Question- I am getting a discoloration on my substrate after I apply and laser mark the TherMark laser marking materials. What could be wrong?

Answer- This type of discoloration can appear on silver-plated, gold-plated and chrome substrates and mostly occurs when using liquid CerMark materials straight out of the container. The liquid marking materials contain a strong concentrate of chemicals and may cause discoloration when left to sit on some surfaces (especially more inexpensive items). You can fix this problem by adding a small amount of thinning agent (denatured alcohol or demineralized water) to your CerMark marking materials, quick drying the piece with a heat gun, hair dryer or fan after application, and then laser marking and removing the excess marking material quickly. By not letting the marking material sit on the plated/chrome substrate you will greatly decrease the chance of discoloration.

Question- When using the ULTRA spray on stainless steel tags we are getting spotty results. Not solid black.  I have a 25 watt universal M300 laser. Experiencing faintness in some areas of the tag.   Our settings are power 100 and speed of 20. PPI of 600.

Answer-  https://jorlink.com/laser-supplies/cermarkthermark/thermark-how-to-use/laser-settings-chart      .

These are suggested starting settings.   All of the laser spray products will require some experimenting to perfect. Even two lasers that are the same brand, model and power will be different. Over time the laser tube will change in power and that will effect the results. More power does NOT mean better results. There is a sweet spot you'll want to find.